General information

STRØM Bike ApS
DK-38386077
Baldershøj 26B
2635 Ishøj
Danmark
ride@stroembikes.com
No phone service
Est. 2016

Payment

We offer all kinds of card payments. No fees are charged for credit cards. 

The amount will not be drawn from your card account until the goods are dispatched. 

Freight

We offer freight through FedEx, TNT or GLS depending on your country and size of the package. The rate starts at 10 USD.

Cancellation rights

As a consumer, when you buy from us, you have a 14-day cooling-off period, in which you have the right to cancel the purchase. 

This cooling-off period expires 14 days after the day on which you received your goods. If you have ordered several items in the same purchase, and they are delivered separately, the period runs from the day you received the last item.

The period means that you have 14 days after receiving the goods to let us know that you want to cancel the purchase. You can send an e-mail to (insert the e-mail address) or make use of the standard cancellation form, which you will find at the end of the terms of business.

You cannot cancel the purchase by refusing to receive the goods unless you inform us at the same time.

Returning the goods

When you have informed us that you are canceling your purchase, you have 14 days in which to return the goods to us.

You yourself must pay for returning the package, and you will be liable if it is damaged during transport.

Some goods cannot be returned by normal post. This applies to electric bikes

The cost of returning these goods is expected to amount to maximum of 1000 USD.

The state of the article when you return it

If the value of the article is reduced, and the reason is that you have used the bike you can not get your money back. The amount that can be refunded depends on the saleable value of the article, and in certain cases, this may mean that only the freight charges can be refunded.

Refund of the purchase sum

If you cancel a purchase, you will get your money back. If the value of the article is reduced, we will deduct the amount you are liable for.

We refund all payments received from you, including delivery costs (which does not apply, however, to extra delivery costs if you have chosen a form of delivery other than the cheapest standard form of delivery which we offer), not later than 14 days from the day when we have received your notification that you want to cancel the agreement.

We will return the money by the same means of payment which you used for the purchase unless otherwise agreed.

We may hold back the payment until we have received the article unless you send the documentation that you have returned it.

Send the article to:

Baldershøj 26B
2635 Ishøj
Denmark

We will only accept packages sent directly to this address.

Right to make complaints

When you trade with us as a consumer, the Danish Sale of Goods Act applies.
This means that you have a right to complain within 24 months. Please contact us before you return the article.

If your complaint is justified, it means that you may either have the item repaired or replaced, or your money refunded, or a reduction in the price, depending on the specific situation.

You must complain within a “reasonable time” after you have discovered a defect. If you complain within two months after the defect has been discovered, it will always be regarded as within a reasonable time.

 
If the complaint is justified, we will refund your freight costs (within reason). The article must always be returned in suitable packaging. Remember also to obtain a receipt for dispatch, so that we can pay back your freight costs.  

Send the article to:

Baldershøj 26B
2635 Ishøj
Denmark

We will only accept packages sent directly to this address.

When you return the article, please attach a detailed description of the problem. 

Personal data policy

We need the following information when you trade with us:

Name, address, telephone number and e-mail address.

We register and pass on the personal details which are necessary to deliver the goods to you. 

Personal data is registered with (STRØM Bike ApS) and is kept for five years, after which the details are deleted. 

In addition, we work with a number of other companies who store and process data. These companies process the data exclusively on our behalf, and must not use them for their own purposes.

We work only with processors of data in the EU or in countries where your data will be given adequate protection. 

On (stroembikes.com), the person responsible for data is (STRØM Bike ApS). 

You are entitled to be told what details about you we process.

If you believe the details are inaccurate, you are entitled to have them corrected. In certain situations, we are obliged to delete your personal data if you ask us to do so. These could, for instance, be data which are no longer necessary for the purpose we used them for. You can also contact us if you believe that your personal data are being processed in a way that is against the law. You can also write to us at ride@stroembikes.com

Where you can complain

If as a consumer you want to complain about your purchase, please contact ride@stroembikes.com. If you do not succeed in finding a solution, you can send a complaint to the Centre for dealing with complaints at:

Center for Klageløsning

Nævnenes Hus

Toldboden 2

DK-8800 Viborg

www.forbrug.dk

If you are a resident of a country outside Denmark, you can complain to the EU Commission’s online complaints portal here – http://ec.europa.eu/odr  

Standard cancellation form

This form is only to be filled in and returned when the right to cancel is exercised

To:

STRØM Bike ApS

Baldershøj 26B

2635 Ishøj

ride@stroembikes.com

I wish to make use of the right to cancel in a purchase agreement concerning the following goods/services:

__________________________________________________________________________________

 

Ordered, date: _______________________________     Received, date: _______________________________

 

Consumer’s name: ______________________________________________________________________

 

Consumer’s address:  ___________________________________________________________________

 

Consumer’s signature: _________________________________________      Date: _________________

 

The terms of business were last updated on 26.04.2019