Answer:

We offer a 14-day money-back guarantee when you have received your bike if you are not satisfied. If you decide to return your bike it must be in new and resellable condition. The bike must be returned to our warehouse and the shipping cost must be covered by you.
Please note: A 15% refund charge will be applied as they will be lost to Indiegogo as a platform and administration fee.

Read more in our Terms & Conditions.