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FAQ2021-01-20T17:44:53+01:00

Frequently Asked Questions

What is your return policy?2021-02-11T11:50:50+01:00

Answer:

We offer a 14-day money-back guarantee when you have received your bike if you are not satisfied. If you decide to return your bike it must be in new and resellable condition. The bike must be returned to our warehouse and the shipping cost must be covered by you.
Please note: A 15% refund charge will be applied as they will be lost to Indiegogo as a platform and administration fee.

Read more in our Terms & Conditions.

What is a turbo throttle?2021-02-11T12:19:57+01:00

Answer:

A turbo thumb throttle is an automatic speeder featured on the US model that allows you to run fully electric when the throttle is pushed. The thumb throttle is not permitted on the EU model due to current European legal requirements.

What is the pedal-assist?2021-02-11T11:41:11+01:00

Answer:

Pedal-assist is featured on both models and allows you to choose between 6 levels of assist from the electric motor (0-5). The electric pedal assist kicks in as soon as you start pedaling.

Can I buy the US model if I don’t live in the US?2021-02-10T15:41:31+01:00

Answer:

Yes. We deliver both models worldwide. Please note, however, that the US model is not legal in most European countries. Please check your country’s legislation before purchasing.

What’s the warranty?2020-12-01T15:49:48+01:00

2 years electronic warranty & 5 years frame warranty world-wide.

How can you sell your e-bike at such a low price?2021-02-10T15:16:21+01:00

Answer:

We’re selling our e-bike at a significant discount to ensure we can start up production. We can sell STRØM CITY at this affordable price because you are buying directly from us (the manufacturer) and skipping all intermediaries.

Where is the battery located and how do I charge it?2021-02-10T17:03:07+01:00

Answer:

The battery is located inside the frame to achieve a streamlined look. However, it is detachable, so you can remove it from the frame and charge it at home, the office, or wherever you happen to be. You can also charge the battery while it is attached to the bike.

Please note that the actual distance varies from your battery size pick and different factors like temperature, weight, driving habits, and more.

Can the bike handle my weight?2020-12-01T15:42:54+01:00

The bike is tested to handle riders up to 130 kg (286 pounds).

Do you offer test-rides?2021-02-11T11:43:19+01:00

Answer:

We offer test rides in Copenhagen, and occasionally other parts of Denmark. Contact us by email at ride@stroembikes.com to book an appointment. We will also be hosting demo days in bigger cities in Denmark, Netherlands, Sweden, and Germany. We will be scheduling the events on our Facebook page at www.facebook.com/stroembikes/

We hope to be able to offer test rides and demonstrations in other countries in the future.

How is the bike delivered?2021-02-10T14:28:09+01:00

Answer:

The e-bike is delivered almost fully assembled. An easy-to-follow assembly video guide is included. If you don’t like to do it yourself we recommend you to bring it to your local bike dealer – they will put it together for approx. 50 Euros including adjustments to brakes and gear.

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