What is your return policy?
Answer: We offer a 14-day money-back guarantee when you have [...]
Who is responsible for taxes and duties?
The backer is responsible for any additional taxes, duties, and [...]
What about spare parts and repairs?
Answer: All parts on the e-bike can be bought at [...]
How is the bike delivered?
Answer: The e-bike is delivered almost fully assembled. An easy-to-follow [...]
Do you offer test-rides?
Answer: We offer test rides in Copenhagen, and occasionally other [...]
Can the bike handle my weight?
The bike is tested to handle riders up to 130 [...]
Where is the battery located and how do I charge it?
Answer: The battery is located inside the frame to achieve [...]
How can you sell your e-bike at such a low price?
Answer: We’re selling our e-bike at a significant discount to [...]
What’s the warranty?
2 years electronic warranty & 5 years frame warranty world-wide.
Can I buy the US model if I don’t live in the US?
Answer: Yes. We deliver both models worldwide. Please note, however, [...]
