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General information




Return & refunds


General information


Farverland 4
2600 Glostrup

+45 61606160
Est. 2016

Estimated Delivery Dates 2021

City Bike M: We currently have City Bike M (EU250W, BLACK/WHITE, LARGE) available for estimated delivery in July 2021. All other City Bike M variations (US & MEDIUM) have estimated delivery in September 2021. Preorders can be made through the website.

City Bike W: All variations. Estimated delivery in September 2021. Preorders can be made through the website.


We offer all kinds of card payments. No fees are charged for credit cards.

The amount will not be drawn from your card account until the goods are dispatched.


We offer freight through FedEx, TNT, or GLS depending on your country and size of the package. The rate starts at 10 USD.

Cancellation rights

As a consumer, when you buy from us, you have a 14-day cooling-off period, in which you have the right to cancel the purchase.

This cooling-off period expires 14 days after the day on which you received your goods. If you have ordered several items in the same purchase, and they are delivered separately, the period runs from the day you received the last item.

The period means that you have 14 days after receiving the goods to let us know that you want to cancel the purchase. You can send an e-mail to (support@stroembikes.com) or make use of the standard cancellation form, which you will find at the end of the terms and conditions.

You cannot cancel the purchase by refusing to receive the goods unless you inform us at the same time.


Crowdfunding is, under applicable law, to be considered as a donation until production has been set up and the unique product ordered is delivered. By pre-ordering through Indiegogo (crowdfunding platform) and purchases clearly defined as unique pre-ordering on www.stroembikes.com (own website), we claim our right to keep 15% of the purchase sum by cancellation, which covers our expenses for platform fee, payment fee and expenses related to the pre-production of the unique pre-ordered product. By delivery of the product standard rules for Return, Refund & Rights to Complain applies.

What’s the warranty?

2 years electronic warranty & 5 years frame warranty world-wide.

You have 2 years warranty on the bikes and we cover all technical errors and mistakes under our responsibility, and send you new parts if testing proves something wrong with the components. All maintenance and repair is supported with video tutorials, that you can either use yourself, or show your local bike mechanic. The bike is made so all parts are very easily replaceable.

Right to make complaints

When you trade with us as a consumer, the Danish Sale of Goods Act applies.

This means that you have a right to complain within 24 months. Please contact us before you return the article.

If your complaint is justified, it means that you may either have the item repaired or replaced, or your money refunded, or a reduction in the price, depending on the specific situation.

You must complain within a “reasonable time” after you have discovered a defect. If you complain within two months after the defect has been discovered, it will always be regarded as within a reasonable time.

If the complaint is justified, we will refund your freight costs (within reason). The article must always be returned in suitable packaging. Remember also to obtain a receipt for dispatch, so that we can pay back your freight costs. See more below under ‘Returning the goods’.

Right to make complaints about batteries

With the right to complain about the battery, we test the condition of the battery before repair or sending a new one in return. The freight of the battery is at the expense of the customer, as lithium batteries and similar, under applicable law, have to be shipped as ‘dangerous goods’. Unfortunately, we are not able to control this and risk our shipping contract if not applied accordingly.

Returning the goods

When you have informed us that you are canceling your purchase, you have 14 days in which to return the goods to us.

You yourself must pay for returning the package, and you will be liable if it is damaged during transport.

Some goods cannot be returned by normal post. This applies to electric bikes

The cost of returning these goods is expected to amount to maximum of 1000 USD.

The state of the article when you return it

If the value of the article is opened and tested, and the reason is that you have used/inspected the bike you can not get your money back. The amount that can be refunded depends on the saleable value of the article, and in certain cases, this may mean that only the freight charges can be refunded.

Refund of the purchase sum

If you cancel a purchase, you will get your money back. If the value of the article is reduced, we will deduct the amount you are liable for.

We refund all payments received from you, including delivery costs (which does not apply, however, to extra delivery costs if you have chosen a form of delivery other than the cheapest standard form of delivery which we offer), not later than 14 days from the day when we have received your notification that you want to cancel the agreement.

We will return the money by the same means of payment which you used for the purchase unless otherwise agreed.

We may hold back the payment until we have received the article unless you send the documentation that you have returned it.

Send the article to:

Ackro – STRØM Bikes

Farverland 6

2600 Glostrup


We will only accept packages sent directly to this address.

When you return the article, please attach a detailed description of the problem by filling out this form below:

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The terms of business were last updated on 15.01.2021