Returning the goods
When you have informed us that you are canceling your purchase, you have 14 days in which to return the goods to us.
You yourself must pay for returning the package, and you will be liable if it is damaged during transport.
Some goods cannot be returned by normal post. This applies to electric bikes
The cost of returning these goods is expected to amount to maximum of 1000 USD.
The state of the article when you return it
If the value of the article is opened and tested, and the reason is that you have used/inspected the bike you can not get your money back. The amount that can be refunded depends on the saleable value of the article, and in certain cases, this may mean that only the freight charges can be refunded.
Refund of the purchase sum
If you cancel a purchase, you will get your money back. If the value of the article is reduced, we will deduct the amount you are liable for.
We refund all payments received from you, including delivery costs (which does not apply, however, to extra delivery costs if you have chosen a form of delivery other than the cheapest standard form of delivery which we offer), not later than 14 days from the day when we have received your notification that you want to cancel the agreement.
We will return the money by the same means of payment which you used for the purchase unless otherwise agreed.
We may hold back the payment until we have received the article unless you send the documentation that you have returned it.
Send the article to:
Ackro – STRØM Bikes
We will only accept packages sent directly to this address.
When you return the article, please attach a detailed description of the problem by filling out this form below:
The terms of business were last updated on 15.01.2021