General information



Farverland 4

2600 Glostrup


+45 61606160

Est. 2016


We offer all kinds of card payments. No fees are charged for credit cards. 

The amount will not be drawn from your card account until the goods are dispatched. 


We offer freight through FedEx, TNT, or GLS depending on your country and size of the package. The rate starts at 10 USD.

Cancellation rights

As a consumer, when you buy from us, you have a 14-day cooling-off period, in which you have the right to cancel the purchase. 

This cooling-off period expires 14 days after the day on which you received your goods. If you have ordered several items in the same purchase, and they are delivered separately, the period runs from the day you received the last item.

The period means that you have 14 days after receiving the goods to let us know that you want to cancel the purchase. You can send an e-mail to (insert the e-mail address) or make use of the standard cancellation form, which you will find at the end of the terms of business.

You cannot cancel the purchase by refusing to receive the goods unless you inform us at the same time.

Returning the goods

When you have informed us that you are canceling your purchase, you have 14 days in which to return the goods to us.

You yourself must pay for returning the package, and you will be liable if it is damaged during transport.

Some goods cannot be returned by normal post. This applies to electric bikes

The cost of returning these goods is expected to amount to maximum of 1000 USD.

The state of the article when you return it

If the value of the article is opened and tested, and the reason is that you have used/inspected the bike you can not get your money back. The amount that can be refunded depends on the saleable value of the article, and in certain cases, this may mean that only the freight charges can be refunded.

Refund of the purchase sum

If you cancel a purchase, you will get your money back. If the value of the article is reduced, we will deduct the amount you are liable for.

We refund all payments received from you, including delivery costs (which does not apply, however, to extra delivery costs if you have chosen a form of delivery other than the cheapest standard form of delivery which we offer), not later than 14 days from the day when we have received your notification that you want to cancel the agreement.

We will return the money by the same means of payment which you used for the purchase unless otherwise agreed.

We may hold back the payment until we have received the article unless you send the documentation that you have returned it.

Send the article to:

Ackro – STRØM Bikes

Farverland 6

2600 Glostrup



We will only accept packages sent directly to this address.

Right to make complaints

When you trade with us as a consumer, the Danish Sale of Goods Act applies.

This means that you have a right to complain within 24 months. Please contact us before you return the article.

If your complaint is justified, it means that you may either have the item repaired or replaced, or your money refunded, or a reduction in the price, depending on the specific situation.

You must complain within a “reasonable time” after you have discovered a defect. If you complain within two months after the defect has been discovered, it will always be regarded as within a reasonable time.

If the complaint is justified, we will refund your freight costs (within reason). The article must always be returned in suitable packaging. Remember also to obtain a receipt for dispatch, so that we can pay back your freight costs.  

Send the article to:

Ackro – STRØM Bikes

Farverland 6

2600 Glostrup



We will only accept packages sent directly to this address.

When you return the article, please attach a detailed description of the problem. 

Right to make complaints about batteries

With the right to complain about the battery, we test the condition of the battery before repair or sending a new one in return. The freight of the battery is at the expense of the customer, as lithium batteries and similar, under applicable law, have to be shipped as ‘dangerous goods’. Unfortunately, we are not able to control this and risk our shipping contract if not applied accordingly.  


Crowdfunding is, under applicable law, to be considered as a donation until production has been set up and the unique product ordered is delivered. By pre-ordering through Indiegogo (crowdfunding platform) and purchases clearly defined as unique pre-ordering on (own website), we claim our right to keep 15% of the purchase sum by cancellation, which covers our expenses for platform fee, payment fee and expenses related to the pre-production of the unique pre-ordered product. By delivery of the product standard rules for Return, Refund & Rights to Complain applies.

Personal data policy

We need the following information when you trade with us:

Name, address, telephone number and e-mail address.

We register and pass on the personal details which are necessary to deliver the goods to you. 

Personal data is registered with (STRØM Bike ApS) and is kept for five years, after which the details are deleted. 

In addition, we work with a number of other companies who store and process data. These companies process the data exclusively on our behalf, and must not use them for their own purposes.

We work only with processors of data in the EU or in countries where your data will be given adequate protection. 

On (, the person responsible for data is (STRØM Bike ApS). 

You are entitled to be told what details about you we process.

If you believe the details are inaccurate, you are entitled to have them corrected. In certain situations, we are obliged to delete your personal data if you ask us to do so. These could, for instance, be data which are no longer necessary for the purpose we used them for. You can also contact us if you believe that your personal data are being processed in a way that is against the law. You can also write to us at

Where you can complain

If as a consumer you want to complain about your purchase, please contact If you do not succeed in finding a solution, you can send a complaint to the Centre for dealing with complaints at:

Center for Klageløsning

Nævnenes Hus

Toldboden 2

DK-8800 Viborg

If you are a resident of a country outside Denmark, you can complain to the EU Commission’s online complaints portal here –  

Standard cancellation form

This form is only to be filled in and returned when the right to cancel is exercised


Ackro – STRØM Bike ApS

Farverland 6

2600 Glostrup

I wish to make use of the right to cancel in a purchase agreement concerning the following goods/services:



Ordered, date: _______________________________ Received, date: _______________________________


Consumer’s name: ______________________________________________________________________


Consumer’s address:  ___________________________________________________________________


Consumer’s signature: _________________________________________  Date: _________________


The terms of business were last updated on 26.04.2019